A list of our frequently asked questions. If the answer you're looking for isn't listed please just get in touch via the contact page and we'll get back to you within 24 hours.
Our slim phone cases are hard snap-on slim phone cases with openings for ports and buttons. Our Tough phone cases are also slim hard snap on phone cases, but come with an inner soft TPU liner that covers all edges and buttons for added protection and peace of mind. (Check out the video at the bottom of this page to see an example of the difference between the two case styles!)
No! Any of our products can be purchased with just the standalone design and no personalisation. Please just leave a note in the custom text box e.g No text
Just type your required name or detailed instructions in the personalised text box and we'll do the rest!
Yes! If you have seen one personalisation style shown on one listing that you would like on another product, just leave a note or email us after placing your order with a link and instructions to the personalisation style you want.
Yes! Personalisation is printed as part of the actual product. We don't use any forms of decals/transfers/stickers etc. So there's no need to worry about custom text details fading or peeling over time!
- All of our products are shipped within 1-3 business days.
- Delivery within the UK takes an average of 1-3 business days from disptach.
- International delivery takes an average of 2 weeks from dispatch
Yes, we accept returns on all non-personalised items. Just inform us that you wish to return your unused item within 14 days of delivery and rerturn it within 30 days of delivery for a full refund or exchange. If you have a problem with a personalised item please contact us and state your order number and the details of the issue you need help with.
Currently our phone case designs can be purchased for the following models: iPhone 13/13 Pro, 13 Pro Max, 13 Mini, 12/12 Pro, 12 Pro Max, 12 Mini, 11/11 Pro, 11 Pro Max, Xs/Xs Max, Xr, Se 2022/2020, 7/8 and 7/8 Plus, Samsung Galaxy S22, S22+, S22 Ultra, S21/S20, S21/S20 Plus, S21/S20 Ultra, S21 FE, S20 FE, S10/S10 Plus and S9/S9 Plus
We're always interested in what devices our customers would like to see our designs stocked for. If a model you own isn't listed please send us a message and we'll see if we can help.
Please locate your dispatch email where you will find a shipping trackment code and link to the relevant postage service to track your item.
UK Customers: If your order still hasn't arrived after 6 business days from dispatch please contact us here, just quote your order number and state your issue and we'll get back to you ASAP. International Customers: If your order still hasn't arrived after 20 business days from dispatch please contact us here, just quote your order number and state your issue and we'll get back to you ASAP
Yes. Our payment system is 100% safe and secure. Your transaction is handled directly by our banking partners using secure encryption and strict banking standards. Your credit/debit card information is only read/seen by the payment processor E.g Visa / Stripe / ShopPay / ApplePay
If you have an eligible discount code, just apply it at checkout to redeem your savings!
We are always interested in hearing from influencers with over 3000 followers and a high engagement rate. If you match this criteria please get in touch with the following information: Your Name, Social Channel links and your country of residence. Please contact us here.
Unfortunately due to the recent EU IOSS VAT and Import scheme we currently can not take EU orders directly through our website. This is temporary - In the meantime If you reside within the EU and wish to place an order, please visit our Etsy where you can order as normal.
Yes! We can provide all products for wholesale and bulk orders. Please contact us for more information through the link at the bottom of the page